Legal
Privacy Policy
Last updated: 2026-05-22
ClariFi ("we", "us", or "our") is committed to protecting the privacy of your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
1. Information We Collect
We collect information you provide directly to us, such as when you submit a loan enquiry, create an account, or contact us for support. This may include your name, email address, phone number, date of birth, employment details, financial information, and any other information you choose to provide. We also collect information automatically when you use our services, including log data, device information, and usage data collected through cookies and similar technologies.
2. How We Use Your Information
We use the information we collect to provide, maintain, and improve our services, including matching you with suitable lenders from our panel. We may use your information to communicate with you about your enquiry, send you relevant product information, comply with our legal obligations under the Privacy Act 1988 (Cth) and Australian Privacy Principles, and prevent fraud or other unlawful activity. We will not use your personal information for purposes other than those described in this policy without your consent.
3. How We Share Your Information
We may share your information with lenders on our panel for the purpose of providing you with finance comparison services and facilitating loan applications. We may also share information with service providers who assist us in operating our platform, conducting our business, or servicing you, provided those parties agree to keep this information confidential. We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except as described in this policy or with your consent.
4. Data Security
We take reasonable precautions and follow industry best practices to protect your personal information against unauthorised access, disclosure, alteration, or destruction. Your data is stored on secure servers and transmitted using industry-standard encryption. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
5. Your Rights and Choices
Under the Privacy Act 1988 (Cth), you have the right to access the personal information we hold about you, request corrections to any inaccurate or incomplete information, and complain about how we handle your personal information. You may also opt out of receiving marketing communications from us at any time. To exercise any of these rights, please contact us using the details below. We will respond to your request within a reasonable timeframe.
6. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact us at privacy@clarifi.com.au or by writing to our Privacy Officer at the address provided on our website. We take all privacy concerns seriously and will investigate and respond to your enquiry promptly.
CarClarity ACL Pty Ltd (trading as ClariFi) · ABN 50 606 243 243 · ACN 606 243 243 · Australian Credit Licence 478 874